Service Support
Contact Us
Tel:+86 18873272331
Tel:+86 13755083101
E-mail:wangsiguang5@gmail.com
E-mail:shishan.siguang@gmail.com
We provide standardized one-stop full export service for global clients, with complete procedures as follows:
1.Inquiry & Customized Quotation Clients inform us of required machine models, tonnage, construction environment, target country and trade terms. Our sales team selects suitable machines, checks local import policies and provides detailed quotation and exclusive purchasing solutions. All commercial and technical details are fully confirmed before order placement.
2.PI Issuance & Deposit Confirmation We issue formal Proforma Invoice with clear VIN, unit price, total amount, delivery port and payment rules. After receiving the deposit, machines will be reserved, and we arrange overall cleaning, maintenance and renovation work.
3.Pre-shipment Inspection & Customer Verification Every machine undergoes comprehensive performance testing on engine, hydraulic system and chassis. Real photos and operation videos will be sent to clients for final confirmation before shipment.
4.Document Preparation & Customs Declaration Our document team prepares full clearance papers including commercial invoice, packing list, bill of lading and certificate of origin. We finish standard export customs declaration to guarantee smooth clearance.
5.Container Loading & Logistics Arrangement Professional workers load and fix machines with anti-collision protection inside containers. We arrange inland trucking and shipping booking, and provide cargo insurance under CIF/DDP terms.
6.Shipment Tracking & Document Handover After vessel departure, we update real-time shipping status. Clients settle the balance against B/L copy, then we send original full set documents for destination port clearance and pickup.
7.Long-term After-sales Technical Support We offer remote operation training, online troubleshooting and spare parts supply.